1. Liability for Unauthorized Transactions. The extent of your liability for an unauthorized transaction may be determined by your promptness in notifying us if a payment or withdrawal shown in your bank account is incorrect or unauthorized. Failure to notify us immediately if an error has occurred may waive our liability for or ability to correct such errors.

2. Notifying “Lender” of Errors and Unauthorized Transactions. If you believe there has been an error or unauthorized transaction, contact us by phone, email or through our website as soon as possible. We will advise you of the results of our investigation within 10 business days of hearing from you, and if we have made an error, we will correct it promptly and at no cost to you, provided such error was brought to our attention on an immediate basis.

3. Our Liability for Errors. We will reimburse you for any NSF or other charges that your bank may have charged you as a result of an unauthorized transaction or a transaction sent in error by us upon completion of our investigation. Your account will also be credited any fees that we may have collected from you in error.

4. Loan Repayment. If an error results in money you owe per the loan agreement not being repaid, then we reserve the right to correct the transactions that were incorrectly executed, regardless of the nature and cause of the error, and to otherwise enforce your loan agreement.

If you are a resident of Ontario:
REFUNDS UNDER THE PAYDAY LOANS ACT, 2008
Under certain circumstances, you may demand a REFUND OF A PAYMENT YOU MADE under a payday loan Agreement WITHIN ONE YEAR OF HAVING MADE THAT PAYMENT. Either the licensee has received a payment to which it is not entitled or the licensee has engaged in prohibited conduct of such a serious nature that you are entitled to a refund of the cost of borrowing that you paid. To obtain a refund, you must have a notice demanding it to the business that you dealt with to get your payday loan. Your notice must set out your demand for the refund and the reason for it, as well as your name and telephone number. Note that THE BUSINESS HAS TWO (2) BUSINESS DAYS WITHIN WHICH TO PROVIDE THE REFUND TO YOU. YOU CAN CHOOSE TO COLLECT YOUR REFUND IN PERSON OR HAVE IT MAILED TO YOU.

Please contact the Consumer Protection Branch of the Ministry of Small Business and Consumer Services for more information on when you may be entitled to a refund and how to make your demand for a refund. You may contact the Consumer Protection Branch toll free at 1-800-889-9768.